In 3 - 4 sentences, explain how Emirates Airlines have dealt with COVID-19 to maintain their customer relationships?

Solution-

Emirates Airlines have dealt with COVID-19 to maintain their customer relationship in numerous ways. The airline, because of travel bans, has continued its operations in providing services for taking the travelers to return to their home. It has deployed its freighters for the purpose of transporting medical supplies and essential goods. This helped the airline maintain trust among the customer and project a good image on them. Also, Emirates Airlines have been in touch with its customers through electronic mails and its websites. It keeps updating its customers through the current news about the airlines on this website.

Explanation-

Because of the COVID-19 pandemic, governments have put restrictions on international travel. This has affected aviation businesses a lot. In such a critical time, the well-known Emirates Airlines has kept its customers regularly updated and maintained a relationship with them.

References

Oxford Analytica. Middle Eastern airlines face massive potential losses. Emerald Expert Briefings, (oxan-db).